Verification specialist

02-08-2021
grupo bpo service cooperative
Customer Service / Call Center

ABOUT THE ROLE
The identified candidate(s) will help to respond to a wide range of client issues, mainly related to verification support, financial
account support, and technical support. Preferably individuals from a wide range of backgrounds to
help support our global client base. Experience working in a fast-paced, team-based environment will
prepare you best for the role.
Responsibilities
  • Support global client base, mainly with verification support, technical support, and financial account support.
  • Respond to client inquiries, primarily through e-mail or live chat.
  • Dynamic and correct decision-making skills to correctly respond to client inquiries.
  • Taking pride in your work and consistently looking for opportunities to improve.
  • Top notch communication skills to work effectively within and across support teams.
  • Ability to work independently, occasionally for extended periods
  • Demonstrate flexibility with work assignments and schedules.
JOB REQUIREMENTS
  • At least 1+ years experience in a client support, customer support, or technical support role in a BPO setting. Preference given to those with financial backgrounds.
  • Excellent English language skills.
  • Skilled in conflict resolution, problem solving, and critical thinking.
  • Previous experience managing client relationships.
  • Previous experience working to achieve a high level of customer satisfaction.
  • Ability to easily navigate typical computer programs and ability to quickly learn new ones.
  • Excellent time management and self motivation skills
  • Has reliable internet connection.